act365 Privacy Policy

Introduction and Definitions

act365 is a trusted online casino and betting platform serving users in Bangladesh. This privacy policy describes how act365 (referred to hereinafter as "we", "us", or "the platform") collects, stores, uses, and protects your personal information.

By visiting the act365 website or completing registration, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

Key Terms

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any operation performed on data, such as collection, storage, analysis, or deletion.
• User: A visitor to or registered member of the act365 website.
• Cookie: Small data files stored on your device that improve the browsing experience.

What Information We Collect

act365 may collect various types of information to operate its services properly. The information listed below is collected where applicable:

2.1 Registration and Account Information

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Residential address
• Preferred currency and language preferences

2.2 Financial Transaction Information

• bKash, Nagad, Rocket account numbers (for payment processing)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Usage Information

• IP address and device information
• Browser type and operating system
• Time and duration of website access
• Pages visited and gaming activity
• Information obtained from cookies and tracking technologies

Purpose of Information Use

act365 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Assisting with account creation and management
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Providing customer support

3.2 Identity Verification and Security

• Confirming identity during the registration process
• Preventing fraudulent activity
• Blocking unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations

3.3 Platform Improvement

• Improving website functionality and user experience
• Identifying and resolving technical issues
• Analyzing user preferences and behavior to deliver relevant content

3.4 Responsible Gaming

• Monitoring usage patterns to identify excessive gaming behavior
• Honoring self-exclusion and limit-setting requests
• Providing information about support resources when needed

Information Sharing and Disclosure

act365 does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with selected third parties for payment processing, identity verification, and technical infrastructure management. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to court orders or valid requests from government or regulatory authorities.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred. You will be notified before any such change takes place.

Data Security Measures

act365 uses industry-standard technology and practices to protect your personal information. Our security framework operates on the following levels:

5.1 Technical Safeguards

• SSL/TLS Encryption: All communication between the website and servers is encrypted.
• Data Encryption: Stored personal information is protected with industry-standard encryption.
• Firewall and Security Monitoring: Active monitoring to prevent unauthorized access.
• Secure Payment Gateway: Financial transactions are handled in a separate secure environment.

5.2 Administrative Safeguards

• Staff training and awareness programs on data protection.
• Need-to-know access control policies for data.
• Regular security audits and vulnerability assessments.

However, no method of transmitting information over the internet or storing it electronically is 100% secure. We are committed to ensuring the highest level of protection, but complete security cannot be guaranteed.

Cookie Policy

The act365 website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Collect anonymous data to understand website usage patterns.

6.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit the functionality of the website.

Data Retention Period

act365 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or to meet legal obligations.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and prevent fraud.
• Transaction Records: Financial records may be retained for an extended period in accordance with regulatory requirements.
• Marketing Data: Processing stops immediately after you withdraw your consent.

Your Rights

As a user of act365, you have the following rights over your own personal information:

8.1 Right of Access

You may request a copy of the information we hold about you at any time. This request can be made to our support team via live chat or email.

8.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations apply.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted in certain circumstances, such as while the accuracy of the data is in dispute.

8.5 Withdrawal of Consent

Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect any processing that took place prior to the withdrawal.

Protection of Minors

act365 is intended for users aged 21 and above only. We do not knowingly collect any personal information from minors. Age is verified during the registration process.

If we are informed or become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify our support team immediately.

Policy Changes

act365 reserves the right to update this privacy policy from time to time. Changes will be published on this page and the effective date will be updated.

For significant changes, registered users will be notified by email. Continued use of the website after a change has been made will be considered acceptance of the updated policy.

We recommend that you visit this page from time to time to review the latest policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our dedicated support team is always ready to respond to your requests.